Please keep the flames down in here, please. Complaining about the company here will not have any influence on their practices.
If you want to encourage them to improve quality and live in their market region, send a nice and well-written letter to them explaining what you would like to see and how it would help them. Remember, they are a business and a financial justification is needed before they will take the expense of doing more. Also, flames directed at them will be disregarded and placed in the circular file, or used as proof that anime fans are cheap and thieves. Don't spread that perception.